Back

Refund Policy

At Manzil Visa Services, we strive to provide professional visa and immigration services with utmost transparency. Please read our refund policy carefully before making any payments.

1. Application & Service Fees

  • All visa application fees paid to embassies, consulates, or visa processing authorities are non-refundable, regardless of the outcome of the application.
  • Service charges paid to Manzil Visa Services for consultation, documentation, or application processing are also non-refundable, as they cover administrative costs and professional time spent.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • Duplicate payment made by the applicant (subject to verification).
  • Payment collected due to a technical error on our platform.
  • Services paid for but not initiated (before any document review, consultation, or application filing begins).

3. Situations Not Eligible for Refunds

No refunds shall be issued in the following cases:

  • Visa rejection by the Embassy/Consulate for any reason.
  • Delay in visa processing by the Embassy/Consulate or VFS Global
  • Change of travel plans after the application has been submitted.
  • Incomplete or fraudulent documents provided by the applicant.
  • Client fails to provide required documents/information within the given timeline.

4. Refund Process

  • Eligible refunds will be processed within 10–15 working days from the date of approval.
  • Refunds will be credited back to the original payment method used.
  • Proof of payment and identification may be requested to verify the claim.

5. Amendments & Cancellations

  • If the applicant requests cancellation after the application has been initiated, no refund will be issued.
  • Amendments to applications (such as re-filing or corrections) may incur additional charges and do not qualify for refunds.

6. Disclaimer

Visa approval is entirely at the discretion of the Embassy/Consulate. Manzil Visa Services has no control over approval, refusal, processing time, or conditions imposed by visa authorities.